Years ago when I was growing up the Phone Company used to be known for terrible customer service when trying to get a problem resolved. Over the years the cable and computer companies have taken over that top spot for customer frustration.
Since last week I have spent over 6 1/2 hours speaking to six different service reps a parts person, and two consumer affair people.
I was dropped once and each time I sat in a que for at least a half hour and twice I waited over two hours for a call back.
Two reps were rude and and would not let me speak. Two different reps said they ordered a $25.00 part (Under warranty - appliance is only 3 months old). Later, I found out they did not from a consumer relations rep.
The worst part is they all the reps refuse to give me a tracking number so I can follow Fed Ex. How ridiculous is that! I still don't have the part.
I did see my Service Request on their web site but today it mysteriously vanished so I had to call back to Consumer Relations. The wait was so long I plugged in my number and waited 1/1/2 hours for a call back. Supposedly the part is now ordered ( No Tracking number) and I am supposed to get a call from a new repair company/person.
They said I need a service call but they have no one available for over 2 weeks. They said a 3rd party appliance person would contact me. They gave me a number to call and when I did the person told me he would not accept the service call from GE because he did not sell me the appliance. So I had to call GE back and tell them their system is at fault and spent another hour trying to get through while on HOLD! The last Rep I talked to was very kind and helpful ( Documented the problem in notes where others did not) and seemed to understand my frustration. Unfortunately, she said she ordered the part but later found out she did not according to the Consumer Relations Rep.
GE used to be one of the best run companies in the world. Over the past 20 years it has gone to disarray and poor craftmanship and service.
https://www.bloomberg.com/graphics/2019-general-electric-rise-and-downfall/
The stock price ranges form 5 to 12 dollars. Shame on me for buying their product. They had the only model and size that matched our needs.
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