I have owned six different Ford vehicles over the past 20 years. The quality of the vehicles has gotten worse over the past five years. In fact, Ford leads all car manufactures in recalls.
This article was just published 1/8/25 - https://www.motorbiscuit.com/ford-recalls-f-super-duty-other-suvs-cars/
I personally have had three experiences this year with problems on my 2022 Ford Edge (I love the Edge and terribly disappointed that Ford will no longer make this model). My dealership is swamped with Ford Escapes (Including Hybrid), Mavericks, F -Series Trucks and Edges with many recent recalls in the past 2 months. Getting an appointment takes weeks if not months.
This has led me to remember back in the 1980's when Ford Motor company had Dr. Deming help them with their Quality efforts.
Ford Motor Company called upon Dr.
Deming to help. According to Don Petersen, former CEO and board chairman of
Ford, Deming's approach was the key to the turnaround in the fortunes of Ford.
Waste was reduced, labor relations improved, customer satisfaction increased,
and Ford was able to stay in business and compete again. Petersen is
unequivocal about the basis for Ford's success: "People want to do a good
job. Dr. Deming's ideas and concepts, as we got them going through our system,
gave people more and more this feeling that they had a better chance to do a
good job. The rate of improvement, in many ways, was much greater than anything
we could anticipate."
Many Deming disciples from Ford Motor Company began distinguished quality careers based on the teachings of Dr. Dr, Deming. Most notably was Dr. Edward Baker. Perhaps it's time to bring him back!
https://deming.org/our-team/edward-martin-baker/
It's time Ford Motor company management reevaluate their Quality Principles and begin to implement for an end-to-end perspective.
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