6 1/2 Hours of Frustration - Thanks GE

 Years ago when I was growing up the Phone Company used to be known for terrible customer service when trying to get a problem resolved. Over the years the cable and computer companies have taken over that top spot for customer frustration.

Since last week I have spent over 6 1/2 hours speaking to six different service reps a parts person, and two consumer affair people. 

I was dropped once and each time I sat in a que for at least a half hour and twice I waited over two hours for a call back.

Two reps were rude and and would not let me speak. Two different reps said they ordered a $25.00 part (Under warranty - appliance is only 3 months old). Later, I found out they did not from a consumer relations rep.

The worst part is they all the reps refuse to give me a tracking number so I can follow Fed Ex. How ridiculous is that! I still don't have the part.

I did see my Service Request on their web site but today it mysteriously vanished so I had to call back to Consumer Relations. The wait was so long I plugged in my number and waited 1/1/2 hours for a call back. Supposedly the part is now ordered ( No Tracking number) and I am supposed to get a call from a new repair company/person.

They said I need a service call but they have no one available for over 2 weeks. They said a 3rd party appliance person would contact me. They gave me a number to call and when I did the person told me he would not accept the service call from GE because he did not sell me the appliance. So I had to call GE back and tell them their system is at fault and spent another hour trying to get through while on HOLD! The last Rep I talked to was very kind and helpful ( Documented the problem in notes where others did not) and seemed to understand my frustration. Unfortunately, she said she ordered the part but later found out she did not according to the Consumer Relations Rep.

GE used to be one of the best run companies in the world. Over the past 20 years it has gone to disarray and poor craftmanship and service.

https://www.bloomberg.com/graphics/2019-general-electric-rise-and-downfall/

The stock price ranges form 5 to 12 dollars. Shame on me for buying their product. They had the only model and size that matched our needs. 

 I have this sign this posted in my office. It has been there for over 25 years. If you don't believe what it says just ask the companies that made the Buggy Whip, Carburetor, 8-Track Cassettes, Atari, etc... 

Next time you vote ask yourself if the people in office (Local, State and Federal) have changed or are they there for their own self-interest.

When I first read this quote by Dr. Deming it reminded me of one of my other favorite quotes by Charles Darwin:

" It is not the strongest of the species that survives, nor the most intelligent, but the one most adaptable to change."

Perhaps, that is why the cockroach has survived so long (320 million years) on earth. 

Again you got nobody to blame ...

Again you got nobody to blame...

and 

2020 - Good Bye See Ya!

 

Federal Elections should have their own day and Process

The elections are over and I must say I'm totally disappointed in the election system of the United States. So many differences in the way to vote and extending counting days and mass mailings of ballots when not requested are just a few examples that are asking for problems.

Federal Government elections should have their own election day and the process should be standard for the country.

State and Local elections should have their own day and each state can set their own standards/processes for their state.

President Trump:

You blew it with your tweets and attitude. You could have been one of the best. The first debate sealed the deal for those voters sitting on the fence.