Sunday, September 21, 2008

Do the right thing - "Cut Costs for the remainder of 2008, not employees"




CUT COSTS IN 2008 --> NOT PEOPLE

Enough already, it is time for Management to start earning their money for the remainder of 2008 by developing or benchmarking ways by which to improve the bottom line by cost cutting as opposed to cutting their number one asset --> people.

You hear it almost everyday – a company laying off part of its workforce - to improve profitability or as the last resort to stay in business. Why does it reach that point? Why do leaders resort to this method? Why can’t companies reduce costs without getting rid employees? The answer is they can. But it can’t be in response to short-term thinking or a crisis. It must be hands-on approach. Cost cutting must become an on-going objective that is as important as any other Accounting or Finance effort.

It is so easy and shortsighted to cut employees regardless of what Management will tell you or what you read in magazines and newspapers. So-called leading experts from business colleges do studies and research on the best ways to remove people from the bottom line with little impact on the organization. They are full of crap and when they do instruct they fill the next generation of leaders and managers with the same crap. It has been going on for years, I am a product of that schooling and I’m just lucky I found the teachings of Dr. Deming to help set me straight in 1980.

I have personally been involved and had to make decisions as to how many and what employees should be let go. Each and every time I fought for other ways by providing examples of other companies, ideas and probable solutions other than cut people. The problem with my input was it took too much time according to other decision makers and the charge to get rid of heads was to be done soon, quickly and above all quietly. Do not let employees and the most feared of all “The Press” get wind of what was in store for the company. Again, a bunch of crap, “GUTLESS” is the optimum word for these type of managers and leaders.

What I propose to do for the remainder of 2008 is to form a cross-functional team that represents all departments under the “active” leadership of a decision-making Vice President.

The type of cost cutting will be Discretionary and Headcount related (not cutting employees but may involve different jobs, movement, reporting structure, etc…).

Here are some examples and ideas that if looked at closely can save a company large amount of dollars and not lose efficiency or effectiveness of operations. Some may seem harsh but I’m betting the majority of employees (don’t say NO until you ask them) would rather keep their jobs with some signed assurances and agreements with the leaders of the company.

· Freeze all Salaries (until you no longer have to cut people)
· Renegotiate and cancel consultant agreements (trust me, you have the
knowledge inside your company, look for it, use it, trust your people)
· Your employees will always make better company decisions than 99% of
business consultants out there. Why – because they care and LISTEN!
· Reduce Company Picnics and Parties
· 2 Week - Month Vacation w/o Pay
· Giving up monthly Reimbursement Perks (i.e., phone cost)
· Use Internet as source for cheaper fares (car, plane, train) and hotels
(cancel contract with travel agencies)
· Turn in all unnecessary pagers and cell phones
· Revisit who needs cell phones and update cell phone plans to best provider
· Reduce Travel Per Diem allowance unless dining with customers
· Discontinue company-paid annual dues for professional organizations.
· Give employees the option to work 37 1/2 hour workweeks, which allows a 20%
reduction in salary. Work in combination with flexible work arrangements
· Discontinue funding for all Business Resource Groups (including registration
for annual conventions, travel fees and annual gala balls
· Remove unused and outdated Telephones and Lines (computer, fax)
· Renegotiate supplier contracts to single-source suppliers
· Remove all copiers (and contracts) and use local printers
· Return all unused equipment to vendors and free up space
· Reengineer Work Stations to save on space (sell or lease free space)
· Carefully look at an effort to move towards virtual office to realize real
estate cost savings
· Re-negotiate cost of leased space (if applicable)
· Cancel Coffee and Bottled Water contracts
· Cut out goofball training by consultants
· Prioritize work place upgrades (i.e., cafeteria, gyms, conference rooms)
· Change Sales Compensation Plan to pay at in-effect with additional incentive
for Sales to sell high margin
Allow employyes to work from home 1-2 days a week saving on energy costs.
· Revisit Procure staff guidelines / Processes / Contract. Too many mistakes
occurring and nothing can be corrected and we company is paying for the
consequences

The above items are just the beginning … C’mon do something good for the remainder of 2008, give your employees a chance to determine their own destiny, don’t punk out and take the easy management way.

Sunday, September 07, 2008

High School Droputs & Incentives - "NOT"

Email question from a teacher in Boston


“At a school meeting this week the subject of dropouts came up and one teacher suggested providing incentives to keep the kids in school. What is your opinion qualityg?"

Red Sox Fan- Boston

Please go to my sky drive for write-up and SIPOC Education 1-10-100

http://cid-090c5d67b1fe2b43.skydrive.live.com/browse.aspx/Public

Wednesday, September 03, 2008

Common Sense Steps to Creating a Quality Controlled Document


DOCUMENT CONTROL


Following are some ideas and comments when managing a Document Control System:

1. It all boils down to this phrase – “ Document What You Do and Do What You Document.”

2. Without a document all you have is an opinion, or at best a good idea.

3. When a document does not have standardization, approval, definition, scope and agreement then no one is responsible, and worse yet workers are doing their best in a wide and varied way.

4. Within each Quality Management System (i.e., ISO Series) there is a procedure for designing a document control structure. ISO Series for example does not provide a method for controlling a document. Most companies follow the traditional style that includes numbered sections and broken down paragraphs.

5. Do not sweat the format; spend time on defining the purpose of a document and the content that needs to be included. Just remember once you have gathered the information required, go ahead and write the procedure. If your not sure just ask yourself if the documents you are creating fulfill customer requirements.

6. How can you tell if a documented procedure, instructions, forms, records, etc… need to be controlled? Answering the following questions will help:
- The process owner and user(s) understand what to do?
- The work task is standardized and performed the same across the department (all shifts)?
- The output fulfills the requirements as stated in the input?
- There is a chance that variation is widespread among workers and the risk for producing defects is warranted?
- A new employee/temp/replacement would be able to do learn a work task from notes, manuals or other workers if the experienced worker cannot perform the job?
If the answer is no or not sure to any of those questions then a controlled document should be produced.

7. Controlled vs. Uncontrolled – the following must be present in order for a document to be controlled:
- The revision status must be known
- The authorization & approval must be evident (not signed, not authorized)
- The document must be protected from destruction, damage or carry an unauthorized revision
- Electronic Media documents must also be protected from corruption, spyware & viruses
- It must be protected from unintended use.

8. The quality manual or policy states the company’s intent and goals. If you were going on vacation this would be the document that tells you where you are going. The manual serves as your map.

9. Difference between a Procedure and Work Instructions? A controlled documented procedure covers the major functions and accurately describes the process that it controls. Work Instructions (SOPs), Tasks, Forms, Job Descriptions, training Guides, Drawings, etc. requires more detail than a procedure and is usually found at the worker(s) location. A procedure creates an umbrella like scenario encompassing a whole range of work instructions or tasks. For example, the procedure for conducting system application testing may require a number of work instructions or methods needed to complete the process.

10. There is a direct relationship between documents and records. Documents provide the definition of requirements. Records provide evidence of fulfilling those requirements. Documents relate to inputs; Records relate to outputs. Together they show an excellent example of the concept of process. You cannot generate a record if you do not have an output, which is the outcome of a process. You cannot have an outcome if you did not do anything. You cannot do anything if you do not know what you are supposed to do. You cannot know what you are supposed to do if you do not have a requirement – the input to your process. Therefore, it is impossible to create a record if you do not have a requirement to match it up against.

10. Documents are living: Records are dead. Documents can be revised: A record can be added to, but it cannot be revised (to do so means fraud).

11. Forms – Utilizing Forms that are well defined and capture the correct amount of information can two purposes when controlling documents. First, having the appropriate information about a process is an excellent way for documenting requirements. Second, Forms capture the extra benefit of incorporating the record of fulfillment.

12. External Documents (international standards, statutory & regulatory requirements, product standards, operating procedures) – always debated as to if they need to be controlled. Documents of this type are not created by the organization but define requirements that are necessary for fulfilling customer requirements. The accepted thought is that because the organization does not have control over the revisions (exists with the originator) nor can they be approved internally they do not need to be controlled. However, companies that use these type of documents must ensure their people understand and control the following:
- Access
- Preservation (including disposal)
- Status of Revisions
- Process that details how to obtain the latest revisions
- Making sure requirements from external documents flow seamlessly with requirements of internal created documents.

13. The most efficient way to ensure control of external documents is to create a matrix that identifies responsibility (i.e., ownership) and the location where the document can be found by all those who need to know (location also goes for internal documents.

14. Electronic Media (i.e., Software) – tracking changes, revisions and new versions is very important. The company must ensure sufficient control of electronic media. IT Managers must make sure IT documents integrate properly into the company‘s documentation if the process it relates to is being controlled.

15. The interdependency of your controlled documents should emulate the interdependency of your processes. The employees involved in these interrelations must set up modes of communication with one another. The responsibility of these documents is shared and should be noted in the approval process.

16. Users (technicians, service reps, operators, line workers, sales folks) – play a vital role in controlling documents. Users play an important part in creating and revising documents that need to be controlled, as well as sharing ownership for the documents contents.

17. Flowcharts – In the quality and information technology field a number of people use flowcharts to describe their processes. Know your user before settling on using just flowcharts, if not you will be needing to have associated (added cost) training. Flowcharts (also illustrations) can be stand-alone documents or integrated into work instructions.

18. Acronyms & Abbreviations - like flowcharts, do not use them if your audience does not understand their meanings. Some departments seem to talk in a foreign language when communicating with one another.
To see an example of a quality controlled document template go to my sky drive folder at:

http://cid-090c5d67b1fe2b43.skydrive.live.com/browse.aspx/Public


Sunday, August 24, 2008

My educational journey continues ... Hold on tight to your Dreams!

Click on Pic to Enlarge


I have been lax in the past few weeks on writing new posts. It has not been because of taking a break it’s because I have been working on getting ready for my new position at a new school.

My new role provides me with creativity, innovation, development and implementation of a new program for Middle and High School students. The program is not unique in name but different in its implementation of the aim, objectives and goals.


For those of you that have visited for my posts on Autism Spectrum Disorder I will continue because I will never give up my work and advocacy.

Please visit at http://www.dreammentorprogram.com/

Saturday, August 09, 2008

Education - Is it better to Compete or to Cooperate?

COOPERATION vs. COMPETITION in EDUCATION

I recently had a discussion with some educators who teach college and some educators who teach high school. The topic was Cooperation or Competition in school.

As I have stated before when I was teaching in a college setting I was and I'm still not in favor of grades.

Students (Pre-School – Grade 16) worry more about grades than they do learning or being creative or innovative and that is a tragedy not only of our education system but also to those who think education is a game. Grades destroy Joy of Learning.

I wonder if there is a rise in verbal or physical abuse at home when it’s report card time. I remember our pastor would sit in front of the class and read each name, if a boy student got a “D” or lower he would toss the card on the floor, as you bent to pick it up he whacked you with his cane. I don’t remember anything being done to the girls (I guess they all got good grades). The whack was motivating, the boys spent many hours making cheat sheets and getting sick on report card day.

Many School Administrators, Middle School and High School teachers worry more about state test scores results than they do a child failing. Sorry people, state test scores DO NOT measure a child's knowledge or intelligence, they measure "Rote" learning at best. I don't blame these folks and in most cases they agree with me. The Feds and State own the educational system and they have no means by which to manage it for success.

How come so many teachers and coaches fret more about their own territorial spaces than they do the spirit of cooperation through open and honest communication. If they worried as much about a child not learning as they do with having a star player on their team we would not be in half of the messes we are today in education.

Why is our education system so competitive? I can understand sports (NOT GYM) and games, but learning should be a joy shared by all so that our whole (system) society benefits. Stop looking at the middle grades and later grades for the answers. I call it trickle down root causes that start from kindergarten (start labeling here, and self-esteem goes south) and it progresses through school years until one deems himself/herself incapable or a failure.

It's always about ME, look at ME, I want to feature MYSELF!

I guess by now you can tell what side of the fence I am on, in fact I was all by myself in this discussion. The first statements were “Competition will prepare the kids for the real world, it’s tough out their just look how many are unemployed.” And, “how will we know who is the best, the smartest, the ones who get the scholarships?” My favorite “If you don’t have competition, everyone will be able to go to Harvard and Yale and of course the University of Michigan.”

qualityg’s response “Who Cares.” They responded “We all care about education, how can you say that?” qg says… - "I did not say I don’t care about education, I said who cares about being the best when it comes to education, and if you cared about education you would understand the correlation between high school dropouts and the unemployed."

I know I’m in the minority when it comes to this topic, but I don’t see Education as a game, I don’t see it having winners or losers, because each time a student fails we all fail and the effects are enormous on the economy, workplace, family, crime, etc… etc….

Education is a basic need like food and water for our existence. Why do we want to destroy so many children starting in Pre-School with labels, negative reinforcement, put in groups by how smart you are, being the last one picked in gym class and then being put in right field, being afraid after 4th grade to admit you like music or art. Formal school years label us by grades (anyone think it might be the teacher).

I ask ‘Why are sports considered education, they are games, I have no problem with competition when it comes to athletes winning games (unless coaches and parents are living through their kids and trying to be something they could not).”

“I thought gym class was to promote fitness and well being, why do so many high schools have it as an elective, and is there any chance or correlation that this may be a factor with the obesity crisis in the United States.”

I have received Emails that say Hey qualityg, “I remember being picked last in gym class, I never wanted to go again and I skipped every chance I got.” Hi qualityg, “I remember being so upset when we graded each other’s paper, even though I was a good student I was terrified.” And, “ I liked gym class when we could run and play and make up games and have fun until the teacher turned everything into a competition.” Hey, "I was put in the 3rd group (lowest) because I could not read very well, but what was wrong with that, it’s where most of my friends were." - YIKES, and now that person is teaching my children.

Folks, education is an essential for every child, should we have a competition where the one that can pound his/her chest the hardest to stop their heart is the winner? Ridiculous, I agree, but are we not doing the same thing to our children’s education when we take the heart and soul out of them with competition being first before cooperation and learning.

This month some schools will be starting classes and the majority in September. Provide positive feedback and recognition for your child and student, they hear so many negatives as to what they do wrong a simple meaningful compliment will go a long way.

8/9/08

I received an Email that disagreed with me totally on this post. Basically it said "How are the children supposed to compete in the global world if they don't know how to compete?" "People will cooperate with winners not losers."

I replied, I watched the opening ceremonies of the Beijing Olympic Games last night. Never have I seen so many people "cooperate" at one time and what was the underlying theme, it was about China and their people. I look forward to great "competition" during the games.

Each has it's own place and Education should be about cooperation.