"What Gets Planned and Measured Gets Done" Comments on the state of affairs in business, organizations, academics, process improvement, quality, education, government, etc...
Friday, December 22, 2023
All I want for Christmas is NO Biden and NO Trump
Monday, December 11, 2023
“What do you think is the most important process in any organization?
I have a Label on the side of this Blog called "The Demise of American Management." There are over 50+ posts about this topic. Over the past five years another demise has taken hold and it's called "identity or equity hiring." Normally processes like this take years to have effects on the systems they impact. In today's environment they are having immediate consequences to the overall quality of the workplace in two areas - education and government.
This past week three college presidents from Harvard, Penn and MIT displayed ignorant and irresponsible behavior while being questioned by congress. https://finance.yahoo.com/news/billionaire-bill-ackman-says-harvard-122930576.html?fr=sycsrp_catchall
I have always been in favor of the best person for the job and providing opportunities for those people in the past who were denied a chance because of societies flaws. With this comes a responsibility to mentor and sufficiently train people so they are equipped with the tools and the know-how to succeed. To circumvent this responsibility causes chaos, poor quality and long-term negative effects for the organization/institution and more importantly the person who was left to fend for themselves in a hostile environment.
Updated December 11,2023 - https://news.yahoo.com/mit-harvard-face-mounting-pressure-165810032.html?fr=sycsrp_catchall
Updated January 2nd, 2024 - https://abcnews.go.com/US/wireStory/harvard-president-claudine-gay-resigns-amid-plagiarism-claims-106051588
https://www.politico.com/news/2023/12/09/penn-president-resigns-00130961
This reminded me of a post I wrote in 2007 called " The Hiring Process is the most important process."
“What do you think is the most important process in a company?
Years ago (1980's), I gave the standard quality response “the most important process that any company has is the process (es) that adds value to the customer.” About fifteen years ago I changed my answer and still believe the “hiring” process is the most important process in the company. Many people have debated me on that answer and there is truth to their arguments. So, if it’s not the most important I say it is the most important “undervalued” process in a company.

We all know most American Management spout employees are the most important assets to a company. Then why are they considered an expense that needs to be reduced to make up for debt or loss of revenue (because it’s easy)? Human Resources don’t carry much weight when it comes to being considered a critical department within an organization. However, when you stop looking through narrow eyes and open yourself to systems thinking (end-to-end), the HR department is at the beginning and the end of an employee's process. HR hires and HR conducts your exit review and papers.
Now, think in terms of process control and understand that most problems occur early on in a process, and they intern cause multiple downstream problems and bottlenecks. Quality Experts and Process Improvement Teams will attack and try to correct all the “symptoms” downstream (often blaming a person and not the system). The process originated by placing employees in jobs they are not qualified for or can no longer do the job as technology increases and more skills are required (just a few examples). Maybe the HR representatives are not qualified or have the tools to do their jobs.
Management owns the hiring system. It is not a worker’s fault if placed in a job where failure is guaranteed. It is not the worker’s fault if a company slashes training and education that is required as new technology is implemented. It is Management’s job to replace the worker if they are not performing and place them in a job where they can take pride of their work (do we really think people want to fail).
https://www.yahoo.com/finance/news/why-charlie-munger-warren-buffett-204416063.html
Wednesday, November 01, 2023
US Congress must work through Christmas...
Note to - Mike Johnson - Speaker of the House -
You need to work through Christmas to keep the government open. Send out the letter now to the House of Representatives. Please do not do a CR (Continuing Resolution) to extend what work needs to be done now so that the government stays open. How about a greeting from Grinch Gaetz?
You just had three weeks off (Playing Games) and the summer break too. Show some guts! Show some Leadership!!
Wednesday, October 04, 2023
Mr. Sub-Optimizer - Matt Gaetz
Systems Optimization: It’s about interdependencies, we must realize that change cannot occur in one part without affecting the performance and outcome in all other parts of the primary system (i.e., politics, education, business etc.) the system as a whole, and ultimately all other systems by which the primary system operates.
Congress is unbelievable. It is amazing that we vote in people like Matt Gaetz and the stupid seven (Which means McCarthy had a 96% approval rating among Republicans), the Squad, and a host of others on BOTH sides of the aisle. The approval ratings for congress and the people running for President are dismal. https://qualityg.blogspot.com/2023/01/the-fool-s-on-hill-gop.html
Not one Democrat (208) voted against their party. That's not being strong. It's weak and cowardly and you will get what you sow and all of us have to pay for your gutless and spineless behavior.
To you Republicans who went home because you wanted to diffuse your tempers - GROW-UP!
Over the
years I have written about Sub-Optimization and the dangers it presents in any
process or system. Matt Gaetz is a sub-optimizer. This is nothing a but a personal vendetta and his personal dislike for Kevin McCarthy. What a PUNK!
There it is folks the number one
problem I am always referring to when it comes to improvement opportunities. – SUB-OPTIMIZATION, as long as
political groups and committees are involved (Fed, State and Local) there
will be sub-optimization. The irony is they don’t even realize the damage they
do by not having one common money purse, one aim, one plan and one mission for
all. Sub-Optimization is found in all our major problems. The United States is
the whole and congress work for themselves and their party.
I also nominate Matt Gaetz for:
Tuesday, September 05, 2023
Start off a student with a greeting and a smile! And What Makes a Great Teacher?
School has already started in many school districts with the majority starting after Labor Day. I wanted to repost a few articles from the past that are so relevant now since the Covid Pandemic continues to affect our school aged children, especially the younger ones. Our education system is broken and under attack by many who do not have the children's best interest at heart, especially the younger ones.
By greeting students (Added plus – learn their names) at the door, I can see and prevent potential problems. Correcting potential problems in the cafeteria before school starts may help a student enter their first class free of stress or take out frustrated energy in the gym or even carry it all day to their home. Recognizing a potential problem and preventing it is critical to the overall success of the student, their teachers, fellow classmates and the school.
I'm very lucky to be working with some truly remarkable teachers. Their dedication and passion for what they do is outstanding.