AGGH – It continues and no one cares. Last week I stopped at
my local veterinarians to pick up some medication for my dog. As I was waiting
to pay at the counter a young vet assistant approached the counter and told the
person waiting on me that she is so stressed out because after her first week
of class she knows she is going to fail her Math class at college. “It’s just
not fair, I can’t understand him and even when I ask for help he talks so fast
he makes me feel I’m the problem and not him because he thinks he speaks
perfect English.”
I have written on
this before (since 2006):
I told her I would not leave his class or presence until he
answered my questions. You are the customer of his and it is his duty to
provide you with the answers and help you need. It’s so easy for me to make a bold
statement like that because our educational system does not recognize students
and parents as customers. The classroom is still run by “Absolute Power” of the
teacher and administrators of the college (K-12 too in many cases).
How does anyone in a so-called position of authority/leadership (Principal,
Dean, Administrator, etc…) hire an instructor to teach a class who cannot
speak “English” and communicate it is beyond my comprehension? As a leader you own the system (student,
parent, teacher, school, society…) by which all will be impacted because you believe
someone with great credentials will bring merit and higher standards (aka –
charge higher tuition) to you and your school/college. WRONG! It’s really this
simple - if you and the hiring team (At least I hope there is more than one
person) cannot understand the person during the interview process how in the heck will
your students understand?
Please remember - "It is not good enough to know your subject matter it is equally important to be able to communicate and have applied the subject matter for true transfer of knowledge to take place." qg
As the leader you have created a lose-lose situation for all involved in the process. You set the instructor/teacher up to fail all in effort for an end-result rating or worse yet you did not take the time up-front in the selection/hiring process to do what is right for the student (Your Customer).
I'm sure the instructor/teacher is a good person. All I'm saying is to put this person in research or another other position to best utilize his/her talents.
Please remember - "It is not good enough to know your subject matter it is equally important to be able to communicate and have applied the subject matter for true transfer of knowledge to take place." qg
As the leader you have created a lose-lose situation for all involved in the process. You set the instructor/teacher up to fail all in effort for an end-result rating or worse yet you did not take the time up-front in the selection/hiring process to do what is right for the student (Your Customer).
I'm sure the instructor/teacher is a good person. All I'm saying is to put this person in research or another other position to best utilize his/her talents.