"What Gets Planned and Measured Gets Done" Comments on the state of affairs in business, organizations, academics, process improvement, quality, education, government, etc...
Friday, December 22, 2023
All I want for Christmas is NO Biden and NO Trump
Monday, December 11, 2023
“What do you think is the most important process in any organization?
I have a Label on the side of this Blog called "The Demise of American Management." There are over 50+ posts about this topic. Over the past five years another demise has taken hold and it's called "identity or equity hiring." Normally processes like this take years to have effects on the systems they impact. In today's environment they are having immediate consequences to the overall quality of the workplace in two areas - education and government.
This past week three college presidents from Harvard, Penn and MIT displayed ignorant and irresponsible behavior while being questioned by congress. https://finance.yahoo.com/news/billionaire-bill-ackman-says-harvard-122930576.html?fr=sycsrp_catchall
I have always been in favor of the best person for the job and providing opportunities for those people in the past who were denied a chance because of societies flaws. With this comes a responsibility to mentor and sufficiently train people so they are equipped with the tools and the know-how to succeed. To circumvent this responsibility causes chaos, poor quality and long-term negative effects for the organization/institution and more importantly the person who was left to fend for themselves in a hostile environment.
Updated December 11,2023 - https://news.yahoo.com/mit-harvard-face-mounting-pressure-165810032.html?fr=sycsrp_catchall
Updated January 2nd, 2024 - https://abcnews.go.com/US/wireStory/harvard-president-claudine-gay-resigns-amid-plagiarism-claims-106051588
https://www.politico.com/news/2023/12/09/penn-president-resigns-00130961
This reminded me of a post I wrote in 2007 called " The Hiring Process is the most important process."
“What do you think is the most important process in a company?
Years ago (1980's), I gave the standard quality response “the most important process that any company has is the process (es) that adds value to the customer.” About fifteen years ago I changed my answer and still believe the “hiring” process is the most important process in the company. Many people have debated me on that answer and there is truth to their arguments. So, if it’s not the most important I say it is the most important “undervalued” process in a company.
We all know most American Management spout employees are the most important assets to a company. Then why are they considered an expense that needs to be reduced to make up for debt or loss of revenue (because it’s easy)? Human Resources don’t carry much weight when it comes to being considered a critical department within an organization. However, when you stop looking through narrow eyes and open yourself to systems thinking (end-to-end), the HR department is at the beginning and the end of an employee's process. HR hires and HR conducts your exit review and papers.
Now, think in terms of process control and understand that most problems occur early on in a process, and they intern cause multiple downstream problems and bottlenecks. Quality Experts and Process Improvement Teams will attack and try to correct all the “symptoms” downstream (often blaming a person and not the system). The process originated by placing employees in jobs they are not qualified for or can no longer do the job as technology increases and more skills are required (just a few examples). Maybe the HR representatives are not qualified or have the tools to do their jobs.
Management owns the hiring system. It is not a worker’s fault if placed in a job where failure is guaranteed. It is not the worker’s fault if a company slashes training and education that is required as new technology is implemented. It is Management’s job to replace the worker if they are not performing and place them in a job where they can take pride of their work (do we really think people want to fail).
https://www.yahoo.com/finance/news/why-charlie-munger-warren-buffett-204416063.html
Wednesday, November 01, 2023
US Congress must work through Christmas...
Note to - Mike Johnson - Speaker of the House -
You need to work through Christmas to keep the government open. Send out the letter now to the House of Representatives. Please do not do a CR (Continuing Resolution) to extend what work needs to be done now so that the government stays open. How about a greeting from Grinch Gaetz?
You just had three weeks off (Playing Games) and the summer break too. Show some guts! Show some Leadership!!
Wednesday, October 04, 2023
Mr. Sub-Optimizer - Matt Gaetz
Systems Optimization: It’s about interdependencies, we must realize that change cannot occur in one part without affecting the performance and outcome in all other parts of the primary system (i.e., politics, education, business etc.) the system as a whole, and ultimately all other systems by which the primary system operates.
Congress is unbelievable. It is amazing that we vote in people like Matt Gaetz and the stupid seven (Which means McCarthy had a 96% approval rating among Republicans), the Squad, and a host of others on BOTH sides of the aisle. The approval ratings for congress and the people running for President are dismal. https://qualityg.blogspot.com/2023/01/the-fool-s-on-hill-gop.html
Not one Democrat (208) voted against their party. That's not being strong. It's weak and cowardly and you will get what you sow and all of us have to pay for your gutless and spineless behavior.
To you Republicans who went home because you wanted to diffuse your tempers - GROW-UP!
Over the
years I have written about Sub-Optimization and the dangers it presents in any
process or system. Matt Gaetz is a sub-optimizer. This is nothing a but a personal vendetta and his personal dislike for Kevin McCarthy. What a PUNK!
There it is folks the number one
problem I am always referring to when it comes to improvement opportunities. – SUB-OPTIMIZATION, as long as
political groups and committees are involved (Fed, State and Local) there
will be sub-optimization. The irony is they don’t even realize the damage they
do by not having one common money purse, one aim, one plan and one mission for
all. Sub-Optimization is found in all our major problems. The United States is
the whole and congress work for themselves and their party.
I also nominate Matt Gaetz for:
Tuesday, September 05, 2023
Start off a student with a greeting and a smile! And What Makes a Great Teacher?
School has already started in many school districts with the majority starting after Labor Day. I wanted to repost a few articles from the past that are so relevant now since the Covid Pandemic continues to affect our school aged children, especially the younger ones. Our education system is broken and under attack by many who do not have the children's best interest at heart, especially the younger ones.
By greeting students (Added plus – learn their names) at the door, I can see and prevent potential problems. Correcting potential problems in the cafeteria before school starts may help a student enter their first class free of stress or take out frustrated energy in the gym or even carry it all day to their home. Recognizing a potential problem and preventing it is critical to the overall success of the student, their teachers, fellow classmates and the school.
I'm very lucky to be working with some truly remarkable teachers. Their dedication and passion for what they do is outstanding.
Friday, August 25, 2023
The Quality Guru (NOT) is now running for President
Johnson, a self-described “quality guru” who made millions as a consultant on quality control standards, has so far loaned his presidential campaign more than $8 million.
Johnson spent more than $7 million of his own money on a run for Michigan governor last year only to be disqualified before the primary election after signature collectors his campaign and other campaigns hired presented fraudulent signatures.
What follows are posts from 2022:
The ad specifies Mr. Johnson as a Quality Guru. Mr. Johnson is best known for his work on the ISO 9000 Standards.
In 1994, I read his initial book on ISO 9000: Meeting the International Standards. I actually was certified as an ISO 9000 auditor back in the day of the 1980s and 1990s when I was certified in just about every Quality System that was known. I have written on this subject over the years and many posts are included in this Blog. http://qualityg.blogspot.com/search?q=iso+9000.
I will watch Mr. Johnson's candidacy with interest. I take the meaning (Title) of Quality Guru very seriously and it is usually bestowed upon someone who is a legend in their field and the title given by others.
https://www.bizmanualz.com/improve-quality/who-are-the-top-quality-gurus.html
https://www.encyclopedia.com/management/encyclopedias-almanacs-transcripts-and-maps/quality-gurus
I could supply list after list and the same names will appear as being known as a true Quality Guru. Interestingly, I have read, witnessed and studied every name on these lists, and I have never once seen or heard any of them call themselves a Guru. In fact, most were very humble.
The only name I would add that is not on many lists is Dr. Russel. Ackoff. https://management.curiouscat.net/articles/955-Interview-of-and-by-Dr-Ackoff-and-Dr-Deming
Sorry - I do not see Mr. Johnson's name on any of the lists.
Updated March 16, 2022
https://www.theballengerreport.com/whos-ahead-whos-a-flop-mirs-michigan-poll-tells-all/
Updated June 12, 2022, Quality 101 - Preventive Maintenance (PM)
It seems preventive maintenance (PM) was not part of Perry Johnson's campaign strategy. Basically, a sound "Quality" PM system must take in to account every step of the planning process from beginning to end to make sure all interdependent pasts are controlled and identified for possible problems or breakdowns.
A Republican candidate for Michigan governor lost a bid to get on the Aug. 2 primary ballot Wednesday in the first key court decision since election officials found campaign petitions rife with fraudulent signatures.
Updated July 23, 2022 - Now What?
Perry Johnson is undecided about continuing as a write-in candidate after the courts refuse to let his name on the ballot. Wow! What a "Process" Breakdown. A "Systemic" Nightmare for a quality professional.
Now What? - PUNT.... this game is over.
Friday, July 14, 2023
Too many kids are absent in school - DUH!
People love built-in excuses. The most popular one used now is COVID-19. Everything can be blamed on the pandemic and the lockdowns. I am not denying the problem it has caused but when it comes education all these problems existed prior to the pandemic, and they were at a critical stage then too.
I just read the following on-line article Too
many kids are chronically absent. How can schools bring them back? https://www.yahoo.com/news/too-many-kids-are-chronically-absent-how-can-schools-bring-them-back-153547903.html.
It’s interesting to read this in this article
and find there are NO CONSQUENCES for being absent. Geez, just like the rising
level of crime we have today. There is a correlation. No one accountable and everyone has an excuse.
I spent 10+ years in the educational field
in grades K-18. I also spent many years 10+ in corporate training where we
constantly had to teach basic math classes and reading classes prior to the “Real”
training that we needed to implement the latest processes and systems. Most
were high school graduates but 20% were college graduates.
In 2016, the Michigan Legislature passed a law that requires schools to identify learners who are struggling with reading and writing and to provide additional help. The consequence for not being at 3rd grade reading level was retention.
In theory
this was a good law to identify student early on if they were behind because it
would only het worse as they moved to higher grades.
In 2021 a report released by researchers at Michigan State
University found that Michigan
schools planned to retain just 229 Michigan third graders out of 3,477 students
who scored poorly on the reading portion of the state’s standardized test, the
M-STEP. Like most laws there were wide exceptions to the rules with little or
no enforcement if a parent were to challenge the findings.
In 2023 the law is now up for vote to repeal because it is
considered to be punitive, inequitable and ineffective. https://detroit.chalkbeat.org/2023/3/7/23629746/michigan-third-grade-retention-reading-repeal-gov-gretchen-whitmer-house.
Aha, here is another excuse that is now used for everything “INEQUITABLE.”
The number one solution for years has been to throw more
money at the problem. This has proven to be ineffective in most instances.
Other failed solutions are the many standardized State-run tests (Every 3-5
years they change) that require teachers to teach to inept guidelines for
passing as opposed to testing situationally for each struggling student.
The amount of money like most government run program never
reaches down to the level it was intended to reach to correct the problem. The
classroom must have qualified teachers and in-classroom support so that each
student can be identified and helped. We do it now for all Special Education students
(The numbers and categories have increased beyond control over the past 20
years.). Education like most government run programs are top heavy in administrative
personnel who sit back and make rules and then create armies of assessors to
tell you that schools are filing. All the money is spent at the end instead of
upfront where it belongs.
Another huge problem is summer school. Years ago, there would
be a teacher in the classroom giving individual and group support to students who
needed help to catch-up. For the past 20 years you may get a teacher/adult who
sits at the front of the room while students sit at a computer using grade
level learning lessons (many are home and don’t have to come to the building - guess what? Many parents are finishing the lessons). Don't worry all you have to do is finish the lesson. You won't be held back). Oh yes, much like the learning that took place during the pandemic. And we wonder
WHY we are in the mess we are in now.
Thursday, July 13, 2023
Student Debt - Biden Student Debt Plan CANCELLED! - Updated 07/13/23 - Here we go again
http://qualityg.blogspot.com/search?q=student+debt
I also put a search in on Yahoo and the following hits came up covering a wide range of subjects except ONE (The Cause)!!
https://search.yahoo.com/search?p=student+debt&fr=yfp-t&fr2=p%3Afp%2Cm%3Asb&ei=UTF-8&fp=1
Massachusetts
Sen. Elizabeth Warren believes policy is to blame for the $1.7 trillion student
debt crisis.
- Sen. Elizabeth
Warren said the student debt crisis was caused by "deliberate policy
decision." She wants $50,000 in debt relief for each student with Federal Loans.
- Even before Warren
became a lawmaker, she was looking into the student-loan industry as she
helped establish the Consumer Financial Protection Bureau, and as a
senator, she worked with the agency to uncover abuses
by student-loan companies that pushed borrowers into taking on more debt
than they could afford to pay off.
https://www.yahoo.com/finance/news/president-biden-forgives-nearly-4-200000606.html
So, are the people who ran this institution paying any money back? Are they in jail? Who are they?
Updated 8/24/22https://www.cbsnews.com/news/student-debt-relief-will-cost-400-billion-over-a-decade-cbo/
Updated 10/18/22 and 10/22/22
Biden’s Department of
Education released its loan-forgiveness
application a few
days ago, which is incredibly simple. Applicants must state their annual income
to determine eligibility, and most will not be required to verify their income
with tax returns or other supporting documents. Biden’s distribution plan lacks
adequate protections against fraud. People who make $129,000 a year may falsely
claim they make less than $125,000 to receive $10,000 in debt relief.
This disaster will rate right up there with the Covid Pandemic unemployment insurance fraud that costs taxpayers Billions of dollars.
10/22 - A federal appeals court has temporarily
blocked the Biden administration from moving forward with its student debt
relief program aiming to forgive billions of dollars in federal student loans.
The court action comes as six states argue that President Joe Biden has no grounds to
cancel debt for millions of borrowers.
The US Supreme Court
shot down the Biden administration’s controversial plan to forgive billions of
dollars in federally backed student loan debt.
Even the Senate and the House passed a bill in June 2023 to
block President Joe Biden’s student
loan forgiveness program.
The President will now try numerous end-runs to still get this program passed and pass the half-trillion dollars it will cost to taxpayers. This is wrong and illegal (Only Congress has the power to provide these kind of funds). He only wants to buy votes from a particular voting bloc.
Side Note -
A 28-year-old graphic designer who graduated from Arizona State University with $33,000 in student-loan debt, told The Washington Post that though she consistently made payments toward her loans, it was still difficult to make a dent in the balance.
"Now that the
Supreme Court has rejected the student-loan forgiveness, I have no hope,"
she told The Post.
I’m sorry you have not
learned howe to pay back a loan and I’m sorry Arizona State did not provide you
with an education that would afford you the opportunity to pay your loan. Have
you blamed them. What about the bank or institution that provided you the loans, have you blamed them? What about yourself?
I have three degrees and numerous certifications. The GI Bill paid for much of my education and then the company I worked for paid 75 percent of my education as long as I maintained a “C” average. My children have student loans and are paying them back with sacrificing other things in their lives. I’m sorry, but it is their responsibility to pay their loans, just as it is yours.
Updated 07/13/23 - Here we go again.
https://finance.yahoo.com/news/800-000-student-borrowers-39-124129466.html
800,000 student borrowers to get $39 billion in debt
- There is no debt forgiveness, it’s just being transferred from those who borrowed and gained from it, to the taxpayers at large.
- Buying votes, with our money.
- Please send 48K for me to apply to my mortgage, since I already paid my student loans.
This is unbelievable. It's about buying votes for a broken system. Again, where are the schools and colleges held accountable. Why are they allowed to just keep raising prices? Because people will pay, and financial institutions will keep lending money. The cycle continues because there are votes to gather in 2024.
Saturday, April 22, 2023
Border Crisis needs "Systems Thinking."
Vice President Harris and Secretary Mayorkas need to apply “Systems Thinking” to their Border Crisis Strategy.
According to the Department of Homeland
Security (DHS) guidelines it is the Federal Government’s responsibility to protect the
nation's borders—land, air, and sea—from the illegal entry of people, weapons,
drugs, and contraband is vital to our homeland security, as well as economic
prosperity.
The USA Border Process continues to get worse, and everyone blames everyone else and like everything today it is mostly based on Partisan Political Agendas. Unfortunately, most people just want the problem solved and expect our political leaders to do their job. “The Border Process works within a System. The Federal Government owns the System.”
A system is a whole consisting of two or more parts, (1) each of which can affect the performance or properties of the whole, (2) none of which can have an independent effect on the whole, and (3) no subgroup of which can have independent effect on the whole. In short, then, a system is a whole that cannot be divided into independent parts or subgroups of parts.
Basically, this means you must look at the Broder System from an end-to-end perspective and involve all participating people, places and processes in order to make lasting and change and improvement.
As I have said in many posts, without using “systems thinking” and involving all groups (interdependencies) from beginning to end you will only continue to band aid (tamper) the system.
Think
of the 1 as one dollar, the 10 as ten dollars and the 100 as one hundred
dollars. The concept is simple when you realize that most problems originate at
the beginning of a process/system and grow much larger and complex as they move
through the process.
Below is a graphic example. Please note the measures and feedback points that must be
established along the system. Remember when Automobile companies checked for
defects after the car was built? It took years to figure out that we need to
build quality in at the design stage way up front as well as all throughout
the selling and manufacture processes that made up the system. The key is “UPFRONT”
so you won’t experience the “UNKOWN.”
I
use dollars (you can also use "Degrees of Complexity") because that is what gets everyone's attention (Plus, it's true). If we practice
prevention and institute requirements or standards at the beginning of the
process (Diplomatic Reasoning/Power with the sending countries and continue to
set and monitor them as we progress through the Border System, we can save many
dollars and pain upfront in the system the cost (1$) will be minimal as opposed
to downstream (more importantly people). When the people are in Mexico and we
discover problems, it will cost 10 times as much to solve and correct the
problem. In the United States it will be 100 times more costly and complex to
identify the problems and to solve them.
By far the biggest problem is the unknown, those illegals that go undetected and are never accounted for will costs an unknow amount of dollars that result in system failures that will have devastating effects to our society and economic well-being. I don't have a problem with legal immigration to the United States, but illegals are not vetted for health diseases or past criminal activities so instead of remaining the problem of the foreign country they become the problem of the U.S.
Thursday, April 20, 2023
Political Insider Trading Must Stop - Pelosi Act - Updated April 20, 2023
So many people turn a blind eye to how rich politicians in Washington D.C. become after a few years serving in Congress. One of the ways many get rich is by trading stocks. I do realize some are rich prior to coming into congress but the amount that is accumulated while they serve is disgusting.
The worst are those politicians who buy and sell stocks prior to major announcements from governmental committees or laws being established.
The most recent suspicious move was done by the Pelosi's.
Josh Hawley the GOP senator from Missouri (The Show Me State) announced the Preventing Elected Leaders from Owning Securities and Investments (PELOSI) Act on Jan. 24, 2023 - after news broke that Pelosi’s venture capitalist husband sold 30,000 shares of Google stock just one month before the tech giant was sued over alleged antitrust violations.
https://www.barchart.com/investing-ideas/politician-insider-trading
Pelosi
also received harsh criticism when her husband sold up to $5 million worth of
shares in Nvidia, a computer chipmaker, just days before Congress approved a
mega stimulus package to boost the semiconductor industry.
It's not a Republican or Democrat issue its moral issue that must be addressed. For example, four US senators, including Republican Richard Burr of North Carolina and Democrat Dianne Feinstein of California, sold hundreds of thousands of stocks in major companies after they were given a secret briefing on coronavirus.
I guess this fact says it all - Congress has outperformed the market and beat the SPY index in 2021 and 2022. Here is a good article explaining the problem and solutions for correcting this problem. https://clsbluesky.law.columbia.edu/2022/03/15/time-for-a-broad-prophylactic-against-congressional-insider-trading/
Updated - February 25, 2023
Stop
getting frustrated with politicians who make millions by investing in
stocks.
https://www.yahoo.com/finance/news/able-same-stop-getting-frustrated-140000978.html
Updated - April 20, 2023 - Here We Go Again
https://www.yahoo.com/news/fears-banking-crisis-surged-members-114128107.html
Sunday, April 02, 2023
April is Autism Acceptance Month
Autism Acceptance
Month, previously named Autism Awareness Month, in April aims to celebrate and
promote acceptance for the condition that occurs in one in every 54 children as
of 2020 in the United States.
Why April Is Autism Acceptance Month,
Not Autism Awareness
Acceptance vs. Awareness
“Acceptance is about moving
beyond this idea of awareness, which has been medicalized and has been used to
spread ideas of autism that are stigmatizing,” says Zoe Gross, Director of
Advocacy at ASAN. “[Autism] makes life harder, but it’s part of our experience
of the world. It’s not something to be scared of.”
https://www.wizcase.com/blog/internet-safety-guide-for-people-with-autism-spectrum-disorders/
that provides valuable information about internet safety for people with ASD.
Click link below for all my posts on Autism over the years. http://qualityg.blogspot.com/search/label/ASD%20-%20Autism%20Spectrum%20Disorders
At 11:45 we start to get antsy while he smiles like an old gray fox
At noon we go to our lockers and get our Sponge Bob lunch box
He then checks our shoelaces and pulls up our socks.
Then it’s back to class and get called in to line
We shuffle to the back because he said that’s where we shine
He walks with us quietly and whispers all will be fine.
As we walk quietly in line headed to the lunchroom we go
We then search for a place at a table where a friend might show
While the man who is with us sits across the room laying low.
Often times we don’t eat, and we just play with our food
Then the lunch lady turns and signal to the man that we are being crude
He then stands where we can see; and gives us the “Look” we best eat before he gets in a mood.
After we eat, we go to recess, sometimes it’s in, but we hope it’s out
It all depends if the flags are green hanging about
Yellow means stay inside then we groan and pout.
Today we go outside and play on the playground equipment
We hope a friend will stop and play even if for a minute
But most of the time we play alone and it seems to be infinite.
At 12:35 the whistle blows loud and sometimes we cover our ears
You see the decibel and noise level brings out some fears
But we know we are safe because our guardian is always near.
Another lunch has come and another has gone by
Sometimes we get into trouble and sometimes we cry
But mostly we wonder about friends and ask him WHY?
After we line up we will try not to talk and to stay in line
Then our teacher meets us and says you all look fine
And the man who walks behind smiles and says we SHINE!