The Diagram below shows three types of problems most frequently encountered in a normal workday. There is always a balance in fact finding and it also takes a great deal of common sense.
For example if I get in a car accident and my arm is barely attached do not conduct a Root Cause Analysis. Get me to a hospital and when it is timely conduct your process investigation. Far fetched? Not really, I've seen many a problem be held up while Management tries to find fault with a person instead of themselves when problems develop.
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