Friday, April 03, 2009

15 Questions for Process Improvements

Process Meeting Questions

1. What are the key steps in this process for a typical “Sunny Day” Scenario (The way the process should work)?

2. What are the current systems/tools used in the process/step?

3. How are the handoffs done between the activities and groups? (Email, system etc)

4. What dependencies/triggers are there in performing this/these task(s)?
· When can work begin?
· When do you have to wait to do work? and why?
· What conditions need to occur for the order to get to the next process?

5. What items are required to perform the work (Inputs)?

6. Who provides these inputs?

7. What do the participants of this process produce (Outputs)?
8. Who produces these outputs?

9. To whom (Customer) do the participants of this process deliver their outputs?

10. Describe some of the typical “Rainy Day” scenarios in this process
(Typical process break-downs).
· Why & When do they occur?

11. Where and Who has the Process Objectives, Goals and Documentation?

12. How long does each step in the process take, and why?

13. What type of performance (Process & Quality) measures are tracked on this process?

14. What controls are currently in place? (Visual controls, quality control, approvals, etc)

15. Who is the Process Owner?

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