It disturbs me when I see a customer (punk) in a restaurant get mad at the waitress when the food is slow coming from the Kitchen. Is it her fault or the head cook who did not schedule the proper amount of cooks for a busy Friday night? Did it do any good when the restaurant manager also showed his displeasure to the waitress in front of customers?
It’s not the waitress’s job to schedule employees; it’s not the waitress’s fault if customers are displeased with the system. It’s easy for management to blame the worker. Why? – Because they can.
It’s the stupid head cook and numbnuts manager who own the system. When the waitress served my food I asked her if she was OK (I was looking to do a coco butt)? Oh yea, this happens all the time, management tries to save costs by not scheduling enough cooks (they make much more than the waitresses). They have no idea when we are busy and when we are not, even though this place has been open for more than five years.
qualityg says… another example of a system out of control, workers know the cause in these types of problems, but management in many cases blames them so they don’t speak up. It’s management’s job to listen and react. It doesn’t always require a big problem solving effort, a few placed measures (time and resources); some observation (see the whole process from order to delivery of food) and training (if doesn’t change behavior, remove the managers, they are in the wrong line of work) for management should do the trick.
Cost to Management – waitresses get frustrated and quit, manager must recruit, hire and train replacements. Unknowable cost for loss of customers (do they come back, do they tell others). Who loses here? Everybody you IDIOT ---> MANAGERS.